Customer service vs. Patient care
نویسندگان
چکیده
منابع مشابه
Impact of Customer Service Practices on Customer Satisfaction and Retention
In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...
متن کاملOrganisational culture of customer care: market orientation and service quality
The purpose of this study is to assess the proposition that adoption of a market orie ntation le ads to im proved s ervice qua lity for se rvice sector organisations. We argue that an organisational culture incorporating customer care as i ts cen tral t enet an d i nvolving eff orts t o un derstand t he n eeds of customers throug h a m arket orie ntation e nables t he org anisation to pr ovide ...
متن کاملCourse of Health Care Costs before and after Psychiatric Inpatient Treatment: Patient-Reported vs. Administrative Records
Background There is limited evidence on the course of health service costs before and after psychiatric inpatient treatment, which might also be affected by source of cost data. Thus, this study examines: i) differences in health care costs before and after psychiatric inpatient treatment, ii) whether these differences vary by source of cost-data (self-report vs. administrative), and iii) predi...
متن کاملASA Home Customer Service
While there are numerous behavioral and physiological studies of hearing in small birds, there are no studies of hearing in woodpeckers. Woodpeckers are particularly interesting because they exhibit a variety of cranial adaptations that may influence auditory sensitivity. The present study examined auditory sensitivity in small woodpeckers using the cochlear microphonic (measured subdermally an...
متن کاملManaged care vs fee for service: is there a difference?
The growth of managed care and dental management service organizations has led to much debate over the quality of dental care delivered to patients. Quality of care is certainly an overused expression. The problem is that there is a lack of consensus on what defines quality dentistry. Recent research appears to be limited to a few outcome studies to determine the most effective treatment protoc...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Patient Experience Journal
سال: 2014
ISSN: 2372-0247
DOI: 10.35680/2372-0247.1045